Hardeep Jamwal, JNM Journalist | Jammu
Jammu: Jammu Power Distribution Corporation Limited (JPDCL) has taken a significant step to provide relief to consumers troubled by frequent power outages, tripping, and technical faults during the summer and monsoon seasons. The corporation has deployed 24×7 ‘Swift Response Teams’ across all electrical divisions of the Jammu division; these teams will reach the site immediately upon receiving a complaint to rectify the fault. The initiative aims to make power supply more reliable and minimize prolonged outages caused by faults.
According to the order issued by JPDCL, special teams have been constituted for all electrical divisions and their respective sub-divisions in the Jammu division. Responsibilities within these teams have been assigned to officers at the levels of Assistant Executive Engineer (AEE), Assistant Engineer (AE-Tech), and Junior Engineer/Feeder Manager (JE/FM). Each team has been placed on 24-hour alert, equipped with necessary vehicles, tools, and technical staff, to ensure immediate action during any emergency.
Preparedness to tackle storms, rain, and overloading
Every year during the summer season, rising temperatures and increased electricity demand lead to a rise in incidents of tripping, transformer failures, and snapped wires. Meanwhile, during the monsoon, heavy rains and storms damage the power infrastructure, causing power supply disruptions that last for hours. This directly impacts hospitals, drinking water projects, commercial establishments, and students’ studies. JPDCL has implemented this new system with these issues in mind.
No more delays in addressing complaints
Under the new system, consumers will no longer have to rely solely on call centers or offices. They will be able to report faults by contacting the concerned area official directly. This will reduce the time gap between receiving information and the repair team’s departure, thereby accelerating the power restoration process. What will be the key benefits?
- Immediate action upon receiving complaints.
- Increased accountability through the designation of responsible officers for each area.
- Greater transparency in the power supply system.
- Load monitoring during peak hours and immediate load balancing in cases of overloading.
- Reduction in the duration of power outages.
Claim of reducing outage duration by 40 to 50 percent
JPDCL claims that the formation of ‘Swift Response Teams’ will help reduce the average duration of power outages during the monsoon season by 40 to 50 percent. The corporation aims to rectify most faults within 1 to 2 hours in urban areas and within 3 to 4 hours in rural areas.
Teams activated in these districts
Currently, Swift Response Teams have been activated across all major divisions of the Jammu division, including Electric Division-I, Division-II, Division-III, Vijaypur, Samba, Kathua, Udhampur, Reasi, Rajouri, and Poonch. Their performance will be reviewed in the future to further improve the system as needed.
Appeal to consumers
JPDCL has appealed to the public to immediately inform the concerned officials if they notice broken power lines, transformer fires, or any other technical faults. Consumers have also been advised to refrain from power theft and meter tampering, as these practices place excessive strain on the power network and increase the likelihood of faults.
List of officials available
The corporation has published the names and mobile numbers of the concerned officials on its official website, division office notice boards, and social media platforms, enabling consumers to contact them directly when necessary.
If this system is implemented effectively, thousands of electricity consumers in the Jammu division are expected to find significant relief from frequent power outages during the summer and monsoon seasons.
